These terms apply when you order from Senti Water online or arrange delivery through our shop and checkout. By placing an order you agree to the points below.
Product availability, prices (in ZAR), and fees are shown at checkout. An order is accepted when payment is confirmed or when we confirm a cash, EFT, or agreed payment arrangement. We may decline or adjust an order if stock, address, or delivery constraints prevent fulfilment; we will contact you if that happens.
Online card and electronic payments are processed securely via PayFast. You may also pay by other methods we offer at checkout or arrange with sales. Orders remain unpaid until we receive confirmation of payment.
We deliver in Limpopo and Gauteng. Limpopo routes typically include purified bottled water, ice cubes, and ice blocks. Gauteng fulfilment focuses on bottled water with stock-managed supply. Contact us if you need to confirm whether your address is covered.
Delivery and related fees depend on order value and distance. Free delivery may apply above a threshold. The amounts due are shown before you complete payment. Most orders arrive in under 24 hours; exact timing depends on your area, order size, and operational capacity.
Contact us as soon as possible if you need to cancel or change an order. If payment has already been processed, refunds or adjustments are handled case by case depending on fulfilment stage. Once an order is out for delivery, cancellation may not be possible.
We take care with purification, packaging, and handling. If something arrives damaged or incorrect, contact us promptly with your order details so we can help.
Questions about an order or these terms: sales@sentiwater.co.za, or see our contact page.
